Refund policy

Last updated: July 7, 2026

At Avrel, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at senttoyou1@outlook.com.

Please note that returns will need to be sent to the following address:

Return Address:
5037 Van Fleet St, B
Houston, Texas 77033
United States

Business Address:
5037 Van Fleet St, B
Houston, Texas 77033
United States

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. However, if an item arrives damaged, defective, or if there is another issue caused during transportation, the return shipping costs will be covered by Avrel.

You can always contact us for any return questions at senttoyou1@outlook.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at senttoyou1@outlook.com.

Contact Information

Store Name: Avrel

Legal Representative: Infant Kidd

Email: senttoyou1@outlook.com

Phone: +1 832-622-7526