Shipping policy
Last Updated: July 7, 2026
Thank you for shopping with Avrel. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 2–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. If an order is placed during a weekend or holiday period, processing will begin on the next business day.
During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Time
After your order has been processed and dispatched, the estimated delivery time is approximately 30–45 business days, depending on the destination and carrier operations.
Please note that delivery times are estimates and are not guaranteed.
Shipping Delays
Shipping delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Customs or carrier delays
- Public holidays
- Other unforeseen logistical issues
If shipping operations are affected by unstable conditions, orders will continue moving once the situation has improved and shipping services resume normal operations.
Shipping Rates
Shipping costs and free shipping eligibility vary depending on the destination country or region.
The shipping methods available for your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment at:
Please allow a few days for tracking information to become available after shipment.
Lost Packages
If your package appears to be lost in transit or has not arrived within a reasonable timeframe beyond the estimated delivery period, please contact our customer support team.
For assistance with lost shipments, please email:
Email: senttoyou1@outlook.com
We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and results in delivery issues, additional shipping charges or delays may occur.
Contact Information
If you have any questions regarding this Shipping Policy or your shipment, please contact us:
Legal Representative: Infant Kidd
Email: senttoyou1@outlook.com
Phone: +1 832-622-7526
Business Address: 5037 Van Fleet St, B, Houston Texas 77033, United States